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Contact Center Software

I work for a state/local government municipality. We have a main line where all the public can call. We would like to set the phone up so only one call can be taken at a time and all other calls can be sent to a directory listing by department. How can Contact Center help me?

2 REPLIES
Silver

Re: Contact Center Software

IPCC would be a great way to do this and the software comes with CCM 4.x (restricted license). Once configured it's probably the most efficient way of managing the calls.

You could however accomplish the same the same thing with attendant console and Unity.

Bronze

Re: Contact Center Software

In addition to Tim mentioned, you could also look at IPCCE, which has been implemented for town counsel and it is 24x7 support. Bit big investment but works well as other town counsels share the cost and use the same system. If you decided to follow this route, you need to find Cisco Advanced Technology partner (ATP) to assist you.

Or the scale down version is to go via IPCC Express.

Cheers

Ikram

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