I work for a state/local government municipality. We have a main line where all the public can call. We would like to set the phone up so only one call can be taken at a time and all other calls can be sent to a directory listing by department. How can Contact Center help me?
In addition to Tim mentioned, you could also look at IPCCE, which has been implemented for town counsel and it is 24x7 support. Bit big investment but works well as other town counsels share the cost and use the same system. If you decided to follow this route, you need to find Cisco Advanced Technology partner (ATP) to assist you.
Or the scale down version is to go via IPCC Express.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...