Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

New Member

cuva is not connected to any phone.

I am getting started with Video Over IP, so there is a lot to learn from it.  I have Cisco IP communicator working on a laptop and I just installed CUVA software on it.  The cuva software is reporting not connection to any ip phone.  I created to problem report, thus I like to find out how to start troubleshooting the issue.  Any input will be helpful while learning process.

thanks,

1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

Re: cuva is not connected to any phone.

Hi

The main things to check firstly are:

1) Your CUVA PC must be connected to the phone's PC port

2) The phone must have 'video capabilities' enabled - you should see a little video camera icon on the screen.

If you don't see the camera icon, set 'video capabilities' to enabled in CCMAdmin for that phone. If you are using EM, you'll have to log out/in to get it to take effect.

Regards

Aaron

Please rate helpful posts..

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
3 REPLIES
Super Bronze

Re: cuva is not connected to any phone.

Hi

The main things to check firstly are:

1) Your CUVA PC must be connected to the phone's PC port

2) The phone must have 'video capabilities' enabled - you should see a little video camera icon on the screen.

If you don't see the camera icon, set 'video capabilities' to enabled in CCMAdmin for that phone. If you are using EM, you'll have to log out/in to get it to take effect.

Regards

Aaron

Please rate helpful posts..

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Cisco Employee

Re: cuva is not connected to any phone.

Another not widely known thing you can do for troubleshooing CUVA is double RIGHT click anyhwere in the gray area around the outside of the CUVA windows to bring up a diagnostic window.  May times you can see if CDP is bound to the wrong interface which happens many times if you have virtual machine (VM) software installed such as virtual box.

New Member

Re: cuva is not connected to any phone.

the video capabilities was

disable.  enable it and reset ip communicator and

both CIPC and CUVA started to communicate.

thanks,

Now, I just need to test video capabilities on our voice gateway.

Remember I just started to work with video over ip, so I am new

on all configuration.  Also, I will need to find some one who have the same capabilites, so I can start testing it.  In the mean time I am going to test it on the local net. if you like to voluteer let me know and I will schedule some time for testing it.

thanks,

1062
Views
5
Helpful
3
Replies
CreatePlease to create content