Get Reporting Statistics: What resulting statistic values?

[bankspb]

Cisco CRA Editor 3.5(3)

In the script we are doing a " Get Reporting Statistics " step to get the agent state

What resulting statistic values?

"Ready" does not approach

[Brandon Buffin]

Create a String variable to store the agent state and set Result Statistic in the Get Reporting Statistic step to this variable. You can then reference this variable in future steps such as If AgentState == "Ready".

Hope this helps. If so, please rate the post.

Brandon