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New Member

How to determine IP/VC 3540 serial number

Dear All,

is there any way to determine serial number of chassis and part/serial numbers of installed modules for IP/VC 3540 ? According to (Table 2-3 "Board Basic Tab Elements") on this tab 3540 provides some serial numbers. Does this tab contain information about chassis and all modules ? May be someone can provide a screenshot ? Our company trying to pay for shared support for 3540 owned by our customer and we need to know all about customers device.

Thanks in advance,



Re: How to determine IP/VC 3540 serial number

I think you have to use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted.

New Member

Re: How to determine IP/VC 3540 serial number

Unfortunately this tool does not support IPVC. Anyway, thanks a lot, Gabriel.

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