not sure of what is going on because the phones were working when we tested a month ago. anyhow i have 7961 and 7941 phones connected and we are using the vt cams and the vt advantage software. im getting no phone present but if i use ip communicator it works fine.
all phones have the latest loads SCCP41.8-2-2SR2S (this one is what i have for the 7961).
ive verified those things previous to posting and they are all good. firewall may be the issue here although everything was working fine for a demo we did a couple of months ago before they bought the product.
what are the port type and numbers i should look for from the firewall side?
just to advise that the firewall was the cause of this issue. this was my first recommendation but the firewall administrators advised that it was not on thier side. after much testing i brought in another firewall person and they resolved issue as being an issue with NAT between two networks.
Glad we got this working..thanks in advance.
PS as you might have gathered its a firewall centric network just in case you guys were wondering :)
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