Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

IP/TV Server Error Message

While trying to view the Video on Demand in the IP/TV viewer, I recieve the following message: Server is busy or cannot find the .VOD file. Contact your system administrator.

The media is where it is supposed to be, and is viewable, however the videos do not play. help.


Re: IP/TV Server Error Message

Check the following

1. Does your broadcast server show as "managed" in server watch in Content Manager? If not, if it

shows 'down' then the content manager can't contact it, otherwise if it shows 'not managed', then

you need to check on the broadcast server software under settings->Configure IP/TV Server and make

sure that the content manager address is correct and that the server can ping it.

2. Make sure the media root path directory is set correctly on the server, again under

settings->configure ip/tv server on the "on demand" tab. On any of our servers, our media root path

is always e:\iptvmedia.

3. Are the viewers able to resolve both the name and ip address of the broadcast server? If not,

either make sure DNS is running correctly, or put hosts files on the viewer machines.

CreatePlease to create content