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IPCC Error 20014

Hi,

When agents try to do the Consult Transfer with IVR using CTI Route Point Number, they got the IPCC Error 20014.

--> Agents able to listen the IVR message but when they try to make transfer then issue occurred

20014 PERERR_CM_TRANSFERFAILED

1st Level Text = 'CallManager - Transfer failed'

2nd Level Text = '(probable cause is one of the call legs was hung up or disconnected
  from the far end)'

3rd Level Text = ''

Please help me on this.

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