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New Member

IPVC 3525 PRI GW

I have TCS4 enabled on the GW and in the WAN Paramters. I am have # set as the Delimiter.

I have an internal H323 endpoint w/ E.164 1000. When a caller dials the IPVC GW number 1866XXXXXXX#1000 it doesnt route to the endpoint - it just stays in the IVR.

Is it that I have missed something in the setup? The caller is using a Sony5100.

6 REPLIES
Cisco Employee

Re: IPVC 3525 PRI GW

Have you tried disabling the IVR and see if the call will route?

New Member

Re: IPVC 3525 PRI GW

I have had identical problems with my gateway. I bypassed the problem by entering two # characters instead of one. My calls were then routed to my endpoints directly.

New Member

Re: IPVC 3525 PRI GW

Did you have the caller enter two # or did you enter the ## in the WAN call paramter and the Delimiter setup on the GW?

Disabling IVR is not an option as we have multiple endpoints and VC's going on at one time.

New Member

Re: IPVC 3525 PRI GW

The caller has to enter two # at their end....

I have just tested again and if you use one hash the IVR intercepts the call, but if you enter two # then you call the endpoint direct

New Member

Re: IPVC 3525 PRI GW

I’m trying to dial my IPVC IVR from a IP phone. I have set up H.225 trunk in CCM and a route pattern to point to that trunk. I created a static e.164 address on the gatekeeper to point to the IVR. When I dial the IVR from a phone “IVR Application” shows up on the phone but disconnects immediately. I have done the same process with my MCU and when I dial the pattern it drops me into an ad-hoc conference. I need the users to be able to dial the IVR and enter a conference ID. Does anyone know what steps I’m missing?

Thanks,

Jesse

gatekeeper

zone local CTSF3745 10.0.0.19

alias static 10.0.0.25 1620 gkid CTSF3745 terminal ras 10.0.0.25 1619 e164 620

gw-type-prefix 1#* default-technology

no use-proxy CTSF3745 default inbound-to terminal

no use-proxy CTSF3745 default outbound-from terminal

no shutdown

CTSF3745#sh gatekeeper endpoints

GATEKEEPER ENDPOINT REGISTRATION

================================

CallSignalAddr Port RASSignalAddr Port Zone Name Type Flags

--------------- ----- --------------- ----- --------- ---- -----

10.0.0.19 1720 10.0.0.19 1719 CTSF3745 MCU

H323-ID: IPVC3540

E164-ID: 610

E164-ID: 80

E164-ID: 81

E164-ID: 82

E164-ID: 83

E164-ID: 84

E164-ID: 85

E164-ID: 86

E164-ID: 87

E164-ID: 881

E164-ID: 882

E164-ID: 887

E164-ID: 888

E164-ID: 889

E164-ID: 89

10.0.0.25 1820 10.0.0.25 1719 CTSF3745 H320-GW

H323-ID: RV-GW-172024054241

Voice Capacity Max.= Avail.= Current.= 0

10.0.0.25 1620 10.0.0.25 1619 CTSF3745 TERM S

H323-ID: CTSFIVR

E164-ID: 620 (static)

10.0.0.100 56228 10.0.0.100 49424 CTSF3745 VOIP-GW

H323-ID: TRUNK_IPVC_1

Voice Capacity Max.= Avail.= Current.= 0

10.0.0.101 60430 10.0.0.101 50010 CTSF3745 VOIP-GW

H323-ID: TRUNK_IPVC_2

Voice Capacity Max.= Avail.= Current.= 0

150.114.144.101 1720 150.114.144.101 17300 CTSF3745 TERM

E164-ID: 12545327066

H323-ID: IPOWER9000

Total number of active registrations = 6

New Member

Re: IPVC 3525 PRI GW

Here is the info while telneted into the GW card. I'm not sure what the "Mandatory information element missing" is?

Thanks,

Jesse

1964999|USER INFO|#|INFO| ###############################################

##########################################

1964999|USER INFO|CALL SETUP|INFO| CALL SETUP: From IP, Bearer Capability

Rate=[64 Kbps], Actual Rate=[64 Kbps] taken from Bearer Caps

1964999|USER INFO|Sess[0]|CALL NEW|INFO| NEW VOICE CALL [54]: From IP, s

rcNum=[2469] destNum=[] bitRate=[64 Kbps] restricted=[NO]

1964999|USER INFO|CALL SETUP|INFO| PORTS ALLOCATION: Allocated Rate=[64 Kb

ps, 1 Ports], Actual Rate=[64 Kbps]

1964999|USER INFO|Sess[13]|NEW CALL PARAMS|INFO| NEW OUTGOING CALL TO IS

DN: line[1], B-Channel[13], calledAddr[], callingAddr[2469]

1965013|USER INFO|Sess[0]|CALL DISCONNECT|INFO| CALL [54] DISCONNECTED: from IS

DN, dropReason=[Mandatory information element missing]

1965013|USER INFO|Sess[0]|CALL DISCONNECT|INFO| CALL [54] DISCONNECTED: from IS

DN, dropReason=[Mandatory information element missing]

1965013|USER INFO|Sess[0]|CALL CLEARED|INFO| CALL [54] CLEARED

1965013|USER INFO|Sess[0]|#|INFO| #######################################

##################################################

1965013|323 ADAPTER|DEFAULT SWITCH|ERROR| appGen2LanCallDisconReason: Val

ue: [q931 Disconnect Reason]=[96]

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