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MOH issue over Porvider SIP Trunk

Dear team,

 

We have CUCM cluster v 10 deployed.

Below is the architecture :

SIP Trunk Provider ------ Telco CPE <-------SIP ------> CUBE (Cisco 2901) <----------SIP TRUNK <-----------> CUCM

Currently when making a call from or to a PSTN Number, and put the PSTN side on hold, the PSTN phone hear the provider MOH file for about a second then we hear the CUCM MOH.

When pushing the Resume button, we hear the provider MOH file for about a second then the RTP media is re-established between the IP phone and the PSTN phone.

 

Can you please advice how to hear only the CUCM MOH file and not the provider MOH file ?

1 REPLY
Cisco Employee

Please move to the right area

Please move to the right area, this is Video Over IP

HTH

java

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