I have a problem here with MOH. Currently, the version of CCM we are using is 4.1(3). We are using a new MOH audio source file which we uploaded 1 year ago. It was working fine.
However, when we try to change to a new MOH file recently, there are no error during uploading. And when we swing to the new MOH file, it is working fine for ard 1 week. But after that, when we put on hold, we do not hear anything from the MOH.
We try to swing back to the old one, its works perfectly well. A few weeks later, we swing to the new, its looks fine for a few days, afterwhich the same thing happen again.
In ccmadmin, go to application>call manager servisability>tools>control center. Then select servers IP address and check if the 'ip voice media streaming' is running, on both servers. That will tell if the service hangs or not.
Have verified that "IP voice media streaming" is running, hence the service does not hang.
When I add default MOH files, it is working fine. 1 year ago, we add a new customised MOH file, it is working fine too. Only this time rd, when we try to add another new customised MOH file, this problem occurs.
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