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New Member

Music on hold - no sound for external callers

So for some reason today the music on hold for external callers stopped working. I can call an internal extension, put that phone on hold, and I hear the music fine. What's up with that?

I tried resetting the gateway and the phones. Didn't work.

Running a 2821 gateway, MGCP, and Callmanager 4.1.3sr2.

3 REPLIES

Re: Music on hold - no sound for external callers

Are you using unicast of multicast MOH?

Do you have the following command in your configuration on the MGCP gateway?

ccm-manager music-on-hold

Brandon

Bronze

Re: Music on hold - no sound for external callers

hi,

first check your MRGL configured at the gateway.

Check that right codec is selected on the IP Voice Media Stream application.

regards

mehmet

New Member

Re: Music on hold - no sound for external callers

attach running configs.

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