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Community Member

Problem with transfer, hold, conference, etc.

I have installed the IVR, dedicated, and 2 call managers. When the calls start incrementing, the services in call manager such as transfer, hold, pickup call, conference, etc. stop working and I have to reset the call managers. But this problem occurs again with the call incrementing and I have to reset the servers one more time.

Luis M.

2 REPLIES
Community Member

Re: Problem with transfer, hold, conference, etc.

Which version of CCM are you using? There are many bugs relating to the 3.1 w.r.t resets and crashes of CCM. If it is a old version, may be upgrading it to 3.2 and above can solve the issue .

Community Member

Re: Problem with transfer, hold, conference, etc.

The version of CCM is 3.1(3a)

I shutted down the IVR and there is no more problems. And I noticed that the traffic in the 3660 gateway is under 1MB. When the incoming calls are redirected to the IVR, the traffic in the gateway increments up to 9MB and the services in the CCM fail again.

The version of CRA (IVR) is 2.2(4) and the IOS of 3660 is 12.2(8)T5.

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