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redial softkey not working

The phones display the redial soft-key but it doesn't redial when you hit it. I have read something in regards to ephone-templates, but i am not sure if this is the issue as the phone shows the button. Do the templates add functionality if the soft-key is already there or does it just allow you to display the soft-key? It does not work on any phones in the system

info:

phones: 7912, 7940, 7912

system:

Cisco Unity Express Version 3.1

About Cisco Unified CallManager Express

Operating System: Cisco Internetwork Operating System. Cisco IOS (tm) C2800NM

Cisco IOS Software: C2800NM-IPVOICEK9-M

Software Version: 12.4(15)T3 / CME 4.1(0)

Feature Package: IP|VOICE|SSH|3DE

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