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Transfer button disappears for operator

Our operator has a 7962 phone in front of them that may have up to 6 phone calls at a time.

The problem we have is when an operator is already on a phone call with Caller 1 and then Caller 2 and Caller 3 call in, the softkey buttons change to Answer and won't let the operator transfer Caller 1 until they answer all other calls that come in.

Is there a way to stop the softkeys from changing like this or could I add a Transfer key to the Ring In softkey layout?  I couldn't see that as an option

2 REPLIES
New Member

Transfer button disappears for operator

Kindly share which server u re using CM or CME. That will be helpfull for resolving your problem.

Transfer button disappears for operator

We are using CM 9.1

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