Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

UCCX 5.0 call redirect question

Hello,

My client would like their customers to be able to dial the 4 digit extension..this i can do with a redirect step. My problem is the following...

If the extension is busy, they want the caller to have the menu option to leave a message (email steps) or to be queued to a agent. I have tried to call a busy extension (one which is already on a call) but the menu script doesn't execute..it just rings.

Thanks in advance for any guidance.

2 REPLIES
Silver

Re: UCCX 5.0 call redirect question

This can happen because of a timing issue, a performance issue or a configuration issue. This can also occur when there are two JTAPI clients. If one of them redirects, the other receives this error.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00808d640f.shtml#CTIERR_REDIRECT_CALL_DOES

New Member

Re: UCCX 5.0 call redirect question

The request of this document isn`t good..I`ve the same problem with mi IVR the call is desconected and the log say CTIERR_REDIRECT_CALL_DESTINATION_BUSY

This is the request of the document !

CTIERR_REDIRECT_CALL_DESTINATION_BUSY

Description

The redirect destination is busy.

Causes

The redirect destination is busy.

Resolution

Check to see if the destination is busy, and try again.

Any idea ?

Thnks a lot

277
Views
0
Helpful
2
Replies