Unified Video advantage doesn't connect to any phone.

[bhavnakraman]

Hi All,

I have a windows 7, 64 bit OS and I have installed the VT advantage 2.3.1. Everything got installed, and the camera is also working but it is not connecting to the phone. The Icon on displays a message Cisco Unified Video advantage doesnt connect to any phone. I have disabled the wireless and the laptop is directly connected from the phone.

The release notes for 2.3 version mentions that this version is compatible with Windows 7 32 and 64 bit OS.

Please advise.

Thanks

[bhavnakraman]

Can somebody please advise on this please.

[Selvarathnam Nadar]

Are you enabled the Video Capabilities in phone configuration page.

See: Product Specific Configuration Layout

[bhavnakraman]

Yes I have enabled all the settings. but the CUVA isnt recognising the phone. Does it matter where the program is installed? It is currently installed in program files (x86), should I install it in Program files only?

[admincoco]

Hi,

I have the same issue as you, using the same configuration as you.

For me, the installation folder doesnt matter as It has worked in the x86 directory.

I did have a chance to try that :

workstation (not a laptop)

USB camera compatible Win7 x64 (Logitech lifecam 3000).

That works on a 6961 and 7962 models.

A laptop with an integrated webcam and a Cisco softphone : That works.

Unfortunately, that does not work with laptop and integrated camera using a 6121 phone model (same family as 6961).

I don't have the hardware to make more tests for the moment. I am waiting for hardware, then I will be able to make more tests. I will post the results here.

Are you able to try a recent external camera on a workstation and give the results ?

[bhavnakraman]

Hi,

Thanks for your response. I have exactly the similar issue. Everything works perfectly fine on a desktop with all the same configuration (windows 7 professional, 64bit os), and with an external logitech camera. This doesnt work on a laptop with windows 7 preofessional, 64 bit OS, 6 GB RAM and external logitech camera.

I suspect if there could be some driver issue on a laptop, but I dont know how to determine it.

I have noticed one thing here is that the CDP driver shows up as 1.0 something on a laptop but on a desktop it shows up as 3.0.

Are you also having the same issue? Can somebody tell us a fix for this?

[admincoco]

CDP drivers shows 1.0(0.3) on both systems.

Have found a track I will follow monday. I have different network configurations that may cause the issue.

With a softphone, laptop, CUVA and CIPC share the same VLAN -> The computer VLAN.

When I use a physical phone, computer and phone have a different VLAN. Maybe something denied in the network. I will check that with my network admin.

[bhavnakraman]

Were you able to try by a physical phone, laptop and CUVA? rather than physical phone, workstation and a CUVA.

[admincoco]

yes, and it does not work with the laptop (even with wifi disabled)

[admincoco]

Issue resolved for me.

As suspected, the firewall was blocking the ports TCP/IP and UDP 5445 (CUVA) and TCP/IP 4224 (CAST, needed for CUVA) . After these two ports were opened between Computer LAN and IP Phone LAN, that's OK.

Seen on another forum, most of camera works. It doesnt matter if it is a logitech, a Cisco VT one or anything else.

So bhavna raman, check at your network configuration and check if ports are opened between computer and IP phone

[bhavnakraman]

Good to hear that your issue is resolved. Unfortunately all those ports are open in the firewall and I don't think its the firewall thats blocking the laptop to connect to the CUVA. I tried to use a desktop in the same LAN and it works but a Laptop doesnt. Do you think I need to troubleshoot anything other than this ?

[admincoco · Accepted solution]

Just be sure the firewall is not in cause. A quick check is not a lot time and it permits to be sure its ok.

Are you sure your laptop Wireless card is disabled ? power off the Wifi with the physical button + disable all the network cards  (Wireless, VPN etc..) to be sure only one network card is active (Ethernet card).

If you go there :

C:\Users\USERNAME\AppData\Local\Cisco\Cisco Unified Video Advantage

Delete the trace files. Try connecting CUVA with the phone, and copy/past the content of new tracefile.

[bhavnakraman]

Hey have got this working in a lab environment. I need to test it in the network now.

[admincoco]

Good.

Please keep us updated with the issues/fixes that you have applied.

thx

[bhavnakraman]

Its working on the network too. I had to disable the vpn.