08-12-2013 06:31 AM - edited 03-18-2019 01:36 AM
Hi All,
I have a windows 7, 64 bit OS and I have installed the VT advantage 2.3.1. Everything got installed, and the camera is also working but it is not connecting to the phone. The Icon on displays a message Cisco Unified Video advantage doesnt connect to any phone. I have disabled the wireless and the laptop is directly connected from the phone.
The release notes for 2.3 version mentions that this version is compatible with Windows 7 32 and 64 bit OS.
Please advise.
Thanks
Solved! Go to Solution.
08-26-2013 06:31 AM
Just be sure the firewall is not in cause. A quick check is not a lot time and it permits to be sure its ok.
Are you sure your laptop Wireless card is disabled ? power off the Wifi with the physical button + disable all the network cards (Wireless, VPN etc..) to be sure only one network card is active (Ethernet card).
If you go there :
C:\Users\USERNAME\AppData\Local\Cisco\Cisco Unified Video Advantage
Delete the trace files. Try connecting CUVA with the phone, and copy/past the content of new tracefile.
08-16-2013 06:20 AM
Can somebody please advise on this please.
08-19-2013 05:04 AM
Are you enabled the Video Capabilities in phone configuration page.
See: Product Specific Configuration Layout
08-22-2013 06:35 AM
Yes I have enabled all the settings. but the CUVA isnt recognising the phone. Does it matter where the program is installed? It is currently installed in program files (x86), should I install it in Program files only?
08-23-2013 06:33 AM
Hi,
I have the same issue as you, using the same configuration as you.
For me, the installation folder doesnt matter as It has worked in the x86 directory.
I did have a chance to try that :
workstation (not a laptop)
USB camera compatible Win7 x64 (Logitech lifecam 3000).
That works on a 6961 and 7962 models.
A laptop with an integrated webcam and a Cisco softphone : That works.
Unfortunately, that does not work with laptop and integrated camera using a 6121 phone model (same family as 6961).
I don't have the hardware to make more tests for the moment. I am waiting for hardware, then I will be able to make more tests. I will post the results here.
Are you able to try a recent external camera on a workstation and give the results ?
08-23-2013 06:54 AM
Hi,
Thanks for your response. I have exactly the similar issue. Everything works perfectly fine on a desktop with all the same configuration (windows 7 professional, 64bit os), and with an external logitech camera. This doesnt work on a laptop with windows 7 preofessional, 64 bit OS, 6 GB RAM and external logitech camera.
I suspect if there could be some driver issue on a laptop, but I dont know how to determine it.
I have noticed one thing here is that the CDP driver shows up as 1.0 something on a laptop but on a desktop it shows up as 3.0.
Are you also having the same issue? Can somebody tell us a fix for this?
08-23-2013 07:24 AM
CDP drivers shows 1.0(0.3) on both systems.
Have found a track I will follow monday. I have different network configurations that may cause the issue.
With a softphone, laptop, CUVA and CIPC share the same VLAN -> The computer VLAN.
When I use a physical phone, computer and phone have a different VLAN. Maybe something denied in the network. I will check that with my network admin.
08-23-2013 07:51 AM
Were you able to try by a physical phone, laptop and CUVA? rather than physical phone, workstation and a CUVA.
08-26-2013 12:12 AM
yes, and it does not work with the laptop (even with wifi disabled)
08-26-2013 05:07 AM
Issue resolved for me.
As suspected, the firewall was blocking the ports TCP/IP and UDP 5445 (CUVA) and TCP/IP 4224 (CAST, needed for CUVA) . After these two ports were opened between Computer LAN and IP Phone LAN, that's OK.
Seen on another forum, most of camera works. It doesnt matter if it is a logitech, a Cisco VT one or anything else.
So bhavna raman, check at your network configuration and check if ports are opened between computer and IP phone
08-26-2013 06:25 AM
Good to hear that your issue is resolved. Unfortunately all those ports are open in the firewall and I don't think its the firewall thats blocking the laptop to connect to the CUVA. I tried to use a desktop in the same LAN and it works but a Laptop doesnt. Do you think I need to troubleshoot anything other than this ?
08-26-2013 06:31 AM
Just be sure the firewall is not in cause. A quick check is not a lot time and it permits to be sure its ok.
Are you sure your laptop Wireless card is disabled ? power off the Wifi with the physical button + disable all the network cards (Wireless, VPN etc..) to be sure only one network card is active (Ethernet card).
If you go there :
C:\Users\USERNAME\AppData\Local\Cisco\Cisco Unified Video Advantage
Delete the trace files. Try connecting CUVA with the phone, and copy/past the content of new tracefile.
08-28-2013 09:40 AM
Hey have got this working in a lab environment. I need to test it in the network now.
08-28-2013 11:34 PM
Good.
Please keep us updated with the issues/fixes that you have applied.
thx
09-04-2013 11:48 AM
Its working on the network too. I had to disable the vpn.
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