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Community Member

Unity 4.0

Quick question as I am not all that familiar with unity 4.0. We have users that are leaving our firm but we would like to have voicemail greeting still active but not have the ability for a caller to actually leave a message. What is the easiest way to acomplish this?

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Unity 4.0

Hi William,

On a Standard Subscriber mailbox you can just tweak the After Greeting Setting to Goodbye or Hang up. I would go with Goodbye :)

After Greeting

Indicate the action that Cisco Unity performs after the greeting plays:

Take Message - Cisco Unity records a message from the caller. Click the Take Message link to view the Messages page.

**Say Good-Bye - Cisco Unity plays a brief good-bye, and the call is disconnected. Click the Say Good-Bye link to view the Good-Bye call handler.

Send Caller To - Cisco Unity sends the call to the destination that you select:

Call Handler - Sends the call to the call handler that you select.

Directory Handler - Sends the call to directory assistance.

Greetings Administrator - Sends the call to a conversation for changing call handler greetings over the phone.

**Hang Up - Disconnects the call. Use carefully; unexpected hang-ups can appear rude to callers.

Interview Handler - Sends the call to the interview handler that you select.

Sign-In - Sends the call to the subscriber logon conversation.

Subscriber - Sends the call to the subscriber that you select.

Hope this helps!

Rob

3 REPLIES
Hall of Fame Super Red

Re: Unity 4.0

Hi William,

On a Standard Subscriber mailbox you can just tweak the After Greeting Setting to Goodbye or Hang up. I would go with Goodbye :)

After Greeting

Indicate the action that Cisco Unity performs after the greeting plays:

Take Message - Cisco Unity records a message from the caller. Click the Take Message link to view the Messages page.

**Say Good-Bye - Cisco Unity plays a brief good-bye, and the call is disconnected. Click the Say Good-Bye link to view the Good-Bye call handler.

Send Caller To - Cisco Unity sends the call to the destination that you select:

Call Handler - Sends the call to the call handler that you select.

Directory Handler - Sends the call to directory assistance.

Greetings Administrator - Sends the call to a conversation for changing call handler greetings over the phone.

**Hang Up - Disconnects the call. Use carefully; unexpected hang-ups can appear rude to callers.

Interview Handler - Sends the call to the interview handler that you select.

Sign-In - Sends the call to the subscriber logon conversation.

Subscriber - Sends the call to the subscriber that you select.

Hope this helps!

Rob

Community Member

Re: Unity 4.0

That is very helpful!! Thank you!

Hall of Fame Super Red

Re: Unity 4.0

Hi William,

You are most welcome :)

Take care,

Rob

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