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Unity Connection Issue

Hi all,

Before all i'd like to thank all the members of this forum for their help.

So i'm trying to configure Unity CX2 and now i'm on the final step which consists of the creation of an Interactive Menu, every think is OK except the fact that i want to set up a "Call By Extension" And i don't know how i can do such think since i know that it is the Directory Handler but it always prompt me to SPELL the username.

Anyone has an idea how i can do that?

Thanks for all

5 REPLIES

Re: Unity Connection Issue

did u try to setup a Directory Handler

New Member

Re: Unity Connection Issue

There no such extra field in the edit of the Directory handler i'll appreciate it if you can help me

New Member

Re: Unity Connection Issue

I have tried to uncheck:

Voice Enabled and Play All names and then i have reduced the timouts for CallerINPUT to its minimum however it's the same it play:

Please spell the first and last name,for Q press 1 for Z press 2 then after One Sec it says IF you would like to enter an extension you may do so now.

I WANNA PLAY ONLY THE LaST PART :)

Re: Unity Connection Issue

u have done these thing on directory handler!!

DH let u group ur users in groups to make it easier for search

for example

u can make a DH called sales then make a call handler that send the caller when pres 1 forexample to search slaes group only or maybe a remote office

this is the idea of DH

Re: Unity Connection Issue

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