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Community Member

UPC<UserID> Invaild Characters

I have deployed CUPS and am encountering a problem when adding CUPC as a soft phone. Our userIDs consist of our firstname.lastname, for example, joe.dirt, but it seems that "." is an invalid character. Is this true and if so is there a work around.

Community Member

Re: UPC<UserID> Invaild Characters

I forgot to mention that UPCJOEDIRT is fine, but UPCJOE.DIRT is not allowed due to invalid characters.


Re: UPC<UserID> Invaild Characters

that is it, you can only enter CAPS.

Cisco explicitly specify this:

tep 1 Choose Device > Phone.

Step 2 In the Find and List Phones window, click Add New.

Step 3 In the Add a New Phone window, in the Phone Type drop-down list, select Cisco Unified Personal Communicator, and click Next.

Step 4 In the Phone Configuration window, in the Device Information section, perform these steps:

a. In the Device Name field, specify the soft-phone device name according to these guidelines:

-It must match the user name.

-It must start with UPC.

-It must contain the letters A through Z and numerals 0 through 9, ignoring all other characters.

-It can contain 12 additional characters after UPC.

See Table 2-3 for examples.


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Re: UPC<UserID> Invaild Characters

check this: CSCsx97062

Its a problem with naming convention.

There are two ES posted to CCO.

The current ES release is

this one contain the fix for ddts since its cumulative, i mean previous Es contains this fix.

Community Member

Re: UPC<UserID> Invaild Characters

I will try this. I found it suprising that the period was not supported in the device name since it consists of UPC.

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