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Upload speed limit query

Hi,

we are implementing VOIP over internet.

Unfortunately the cisco router is taken care by ISP.

The problem is the VOIP works ok for a few days or weeks and then we have disturbances.

I performed some speed tests which show me a upload limited to 32K

the internet lease line is 256 K.but the ISP says the upload and download is 256K

All I would like to know is ..is there anything I can ask the ISP to check on their end which can help me for confirming the upload speed ?

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