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Community Member

871 router.

I have a remote user who uses her 7961 cisco phone via an 871 router to connect to our phone network. She is having problems calling wireless phones(7920,7921), they can hear her but she cannot hear them. Calling desk phones is fine. Any help on why she cannot hear only from wireless phones is appreciated.

2 REPLIES
Silver

Re: 871 router.

Paste exact error you are getting or show running config on your 871 router

Community Member

Re: 871 router.

I have few question for you hear?

1. Is the User onthe 7920/21 phone security setup properly on the wireless side?

2. Is the 7920/21 phone showing connected to the UC. Also is the TFTP server manually configured in there.

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