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New Member

Attendant console ver 1.4 (1ES11) context menu greyed out during transfer

Please help save what little hair I have left, intermittently when our reception right click an incoming call in AC and attempt to transfer call the context menu is all greyed out and they are unable to transfer the call, using shortcut keys and toolbar does not work either.

They have to drop call; next call that comes in is fine, it?s very intermittent and very annoying

Any ideas pointers etc....?

Thanks for dropping by

New Member

Re: Attendant console ver 1.4 (1ES11) context menu greyed out du

I dont know if its related but i just rebooted the call managers and ac computer when they logged in they got the message "Initialization of call failed. Retrying" once in it seems to function ok apart from the above issue. I have ran through the troubleshooting for this error and all seems to be in order so dont know why i get this now