B-ACD

[arashad]

hi all ,

I configured B-ACD but when i call it internal the call disconnect immediately and the same with incoming calls , i collected the debug and saw the cause value=65

this is the configuration :

dial-peer voice 17 pots
 service aa
 direct-inward-dial
 port 0/1/4

!

dial-peer voice 19 voip
 service aa
 incoming called-number 5555
 dtmf-relay h245-alphanumeric
 codec g711ulaw
 no vad
!
dial-peer voice 20 voip
 destination-pattern 5555
 session target ipv4:192.168.188.1
 dtmf-relay h245-alphanumeric
 codec g711ulaw
 no vad
!
application
service aa flash:app-b-acd-aa-2.1.0.0.tcl
paramspace english index 1
paramspace english language en
paramspace english location flash:
param service-name queue
param handoff-string aa
param aa-pilot 5555
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param max-time-call-retry 700
param max-time-vm-retry 2
param number-of-hunt-grps 1
param dial-by-extension-option 3
param second-greeting-time 60
service queue flash:app-b-acd-2.1.0.0.tcl
param number-of-hunt-grps 1
param aa-hunt1 6012
param queue-len 15
param queue-manager-debugs 1


voice hunt-group 1 sequential
pilot 6012
list 0,111

[R0g22]

I don't see a queue config for a start. Next, do you have MOH configured under telephony-service ? If not, configure it.
Can you share the log that you collected ?

[arashad]

service queue flash:app-b-acd-2.1.0.0.tcl param number-of-hunt-grps 1 param aa-hunt1 6012 param queue-len 15 param queue-manager-debugs 1 yes i configured moh under telephony service

[R0g22]

Collect the following -

debug voice ccapi inout
debug voip application tcl
debug voip application callsetup
debug voip application error

[arashad]

/tcl_hunt_group_num_calls_in_callq: B-ACD-SERVICE Tcl service not available

this message appear when debug tcl error

[R0g22]

Can you attach the complete log ? That one line does not tell me anything.

[arashad]

Mar 27 13:23:29.205: //-1//TCLM:/tcl_hunt_group_num_calls_in_callq: B-ACD-SERVICE Tcl service not available

this is the complete log

[arashad]

Hi Nipun Singh Raghav ,

This is the TCL application debug

Mar 27 13:20:11.913: //234//TCL :/tcl_CallObjCmd:  call close
Mar 27 13:20:11.913: //234//TCL :/tcl_CallCloseObjCmd:  close

[R0g22]

Enable all the debugs that I added in my other post and copy the logs in a text file.