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Call Handler Dial Tone

Hi all,

For one of my customers I had to implement a Unity Connection Call handler with a schedule for working and non working hours. All is working well but since I have activated the Call Handler they have a different Dial Tone for incoming calls..

The abnormal dial tone is like 0.5 second dial tone - 2 seconds silence - 0.5 second dial tone - 2 seconds silence ... and so on. In normal behavior it should be something like 2 seconds dial tone - 2 seconds silence - ...

Call flow when there is a normal dial tone:

PSTN Caller -> CUBE -> CUCM -> Hunt Pilot -> IP Phones

Call flow with the abnormal dial tone:

PSTN Caller -> CUBE -> Unity Connection Call Handler -> Hunt Pilot -> IP Phones

My customer is getting complaints by his customers on this one, so if anyone can help me fix this? I can't find anything in my CUC or CUCM to change this dial tone.

P-Vincent

  • Voice over IP
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