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call hold up, how to force release

Hi,

I find that some call are hold up and it cannot release. enclose the output of "show call history voice brief". the Dur is 1w1d. how do I force release it?

rdgs

show call active voice brief

Telephony call-legs: 255

SIP call-legs: 11

H323 call-legs: 813

Call agent controlled call-legs: 0

SCCP call-legs: 0

Multicast call-legs: 0

Total call-legs: 1079

7D4 : 9659620 9642157040ms.2 +1340 pid:6501 Originate xxxxxxx333 active

dur 1w1d tx:6440/128910 rx:3869/77645

IP 192.168.128.30:16818 SRTP: off rtt:157ms pl:98000/0ms lost:0/1/0 delay:60/60/90ms g729r8

media inactive detected:n media contrl rcvd:n/a timestamp:n/a

A76 : 9660968 9643163260ms.2 +400 pid:6502 Originate xxxxxxx333 active

dur 1w1d tx:1384/27660 rx:771/15193

IP 192.168.128.32:16778 SRTP: off rtt:156ms pl:12000/0ms lost:0/1/0 delay:60/50/100ms g729r8

media inactive detected:n media contrl rcvd:n/a timestamp:n/a

D16 : 9662312 9644063890ms.1 +430 pid:6501 Originate xxxxxxx333 active

dur 1w1d tx:1968/39360 rx:2311/46130

IP 192.168.128.30:18902 SRTP: off rtt:152ms pl:31000/0ms lost:0/1/0 delay:60/60/90ms g729r8

media inactive detected:n media contrl rcvd:n/a timestamp:n/a

1 REPLY
Cisco Employee

Re: call hold up, how to force release

anitachoi3,

You can use the below command to clear a voice call. Please exercise caution to ensure that this is not an on-going valid conversation.

look at the output of 'show call active voice brief' and grab the ID. Let's say you want to clear the call with the ID 7D4 in your example. Execute the below CLI:

clear call voice causecode 16 id 7D4

Execute 'show call active voice brief' to see if the call is cleared.

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