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Call Manager 7.1. Strange symptoms

I  have been getting reports of...   " when I put someone on hold It hangs up on them. "  When I transfer calls it hangs up on them."  " Calls are going straight to voice mall".   I can not re-create any of these claims but we are reciveing more and more reports of this. 

I have NO clue on where to begin to trouble shoot this issue.  I need any help that you can give.      

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