Callcenter reps can't hear callers with volume all way up

[j.mccartney]

Hello,

Need some guidance in things to look for when callers can't be heard well by callcenter agents. I'm thinking the "input gain" but where do you apply this? Dial-peer or T1?

any help is appreciated.

[Brandon Buffin]

The "input gain" command is applied to a voice port, for example:

voice-port 0/0/0

input gain 3

Hope this helps. If so, please rate the post.

Brandon

[j.mccartney]

It would also work on a DID T1 right? That way all calls inbound would be given the same treatment, right?

[Brandon Buffin · Accepted solution]

That's correct. You could have:

voice-port 0/0:23

input gain 3

Brandon