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New Member

Cannot choose option on Auto-attendant

I have implemented the IP Phone on CUCM 5.0. When I call any call centre that implement auto-attendant/IVR/operator that instruct me to choose menu

e.g

For english , press 1

For french, press 2

When I choose 1 or 2 or else on the keypad, why the option is not entered? Is it DTMF problem?

6 REPLIES
Anonymous
N/A

Re: Cannot choose option on Auto-attendant

Coud you provide the details of the sript. Are you using a custom script. If youa re facing some issues with the custom script you can contact the developer support at cisco.com

http://www.cisco.com/en/US/products/svcs/ps3034/ps5408/ps5418/serv_home.html

Hall of Fame Super Gold

Re: Cannot choose option on Auto-attendant

Hi, are you using h.323 or mgcp to the CM ?

New Member

Re: Cannot choose option on Auto-attendant

Hi ,

I'm using SIP from my end device to the CCM.

Hall of Fame Super Gold

Re: Cannot choose option on Auto-attendant

Check that both on CCM and the device you have configured a compatible DTMF relay method.

New Member

Re: Cannot choose option on Auto-attendant

What dtmf you recommended? BTW, how to set any dtmf at CCM?

Hall of Fame Super Gold

Re: Cannot choose option on Auto-attendant

Look, if you're using a SIP trunk ot ITSP, often none works and you have to send tones in-band.

Sorry I'm not expert at configuring the CCM, so hopefully somebody else can help you.

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