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Community Member

CCM & CRS

Hi,

I want to know that, Can Cisco CME express router work with CRS server for IVR functionality with Cisco Call manager presence?

Thnx

2 REPLIES
Hall of Fame Super Red

Re: CCM & CRS

Hi Neethan,

CME can work with CRS/IPCC as of CME 4.3

Interoperability between Cisco Unified CME and Cisco CRS with Cisco Unified CCX is supported as of Cisco IOS Release 12.4(11)XW2. To determine supported product version combinations for Cisco Unified CCX and Cisco Unified CME

See this;

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/uccx70ig.pdf

Hope this helps!

Rob

Community Member

Re: CCM & CRS

Thanks, Will it work in the when the router is in the SRST mode?

Neethan

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