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Change Caller ID Name

I currently have a help desk that uses Cisco Call Manager 4.2X with CRA 3.5. I have a 2811 router with a channelized T-1 for inbound calls. We currently have a simple script to handle incoming calls.

I have a new client that will be outsourcing their help desk to our help desk. I would like to have the client call a dedicated number and then have the clients name displayed on the help desk phones or agents. I think I need to do this through the CRA Editor, but I'm not sure if I can modify the Caller ID Name. Is this possible?

Thanks for any help

Brian Burns

1 REPLY
Silver

Re: Change Caller ID Name

Caller ID Name feature is supported only if the GW is configured for MGCP.

This URL should help you:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_0/trouble/4_0_1/tb401c.htm

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