When an ICD call rings an agent, the caller is put on hold by the CallManager. At this point, the CallManager MOH can be used to play a ringback tone to the ICD caller while waiting for the Agent to answer the phone. In order to set this up, you need to configure all the CTI ports Network Hold Audio Source as the wav file (ringback.wav) you want to play during the consult transfer. Reference the UK ringtone as the alternative or main (ringback.wav) file.
Note: Make sure that the ringback.wav file is in the CallManager server and configured appropriately. Otherwise this can cause CPU spiking in CallManager.
The Cisco EPN system incorporates a network architecture designed to consolidate multiples services on a single Multiprotocol Label Switching (MPLS) transport network. This network is designed primarily based on Application Engineered...
Internet security is important with the increasing attacks that are happening every day. Many internet and browsing security solutions exist, but some are not very easy to use or maybe the question is how can I enable them?
Cisco Software Manager Server
This document describes the programmatic interfaces, RESTful APIs, which are supported by Cisco Software Manager Server (CSM Server).
CSM Server supports a set of finite RESTful APIs. The fir...