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Change ringtone - CCM4.1

Hi,

We are using IPCC6.0

When the caller/customer calls, he gets the UK ringtone as long as the call is

in Queue. However, as soon as the call is being transferred to the agent the

ring tone changes to the standard ringtone.

The requirement is that caller/customer should always get the UK ringtone at

any point of transfer.

Regards

Atul.

2 REPLIES
Silver

Re: Change ringtone - CCM4.1

MWTM is supported only in 3.0 AS AMD 64 as a server only version.Its not supported in Linux ES 4.0.Refer the URL more info

http://www.cisco.com/en/US/products/ps6472/products_installation_guide_chapter09186a0080506743.html#wp1018226.

Bronze

Re: Change ringtone - CCM4.1

Atul:

When an ICD call rings an agent, the caller is put on hold by the CallManager. At this point, the CallManager MOH can be used to play a ringback tone to the ICD caller while waiting for the Agent to answer the phone. In order to set this up, you need to configure all the CTI ports Network Hold Audio Source as the wav file (ringback.wav) you want to play during the consult transfer. Reference the UK ringtone as the alternative or main (ringback.wav) file.

Note: Make sure that the ringback.wav file is in the CallManager server and configured appropriately. Otherwise this can cause CPU spiking in CallManager.

Hope that resolves your issue.

Tom

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