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Cisco 7962 Speed Dial Issue

I am working on a CM 4.1.3 system. I installed a new 7962 phone and assigned it to the 7962 template that has 2 line appearances with 4 speed dial keys (Pretty Standard). I have assigned an extension, but the speed dial keys do not show up even though they are on the template. I even created a new template, saved it and assigned it to the phone. No dice. The Load file for the phone is SCCP42.8-3-3SR2S and the Boot Load ID is tnp62.8-3-1-21a.bin.

Has anyone else run into this issue?  Thanks in advance for your help.

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