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Cisco AS5400 GW reloads unexpectly

Hi all,

We have an AS5400 Gateway which has two AS5400XM E1 8 PRI DFCs in slot 6 and slot 7. The DFC in slot 7 is OK.But when I pluged E1 cables into DFC slot 6, the console message appeared as following:

hanmgw01#

Trunk-6 Firmware Crashed at 16:03:16 VietNam Mon Apr 30 2001

Bad exception occurred on trunk DFC processor in slot 6 !!!

Exception vector number = 0x1

------ Begin Trunk-6 Crash Dump -------

--------Stack Trace--------

ra = 0x7DAC fp = 0x3FFBE0

ra = 0x12930 fp = 0x3FFBF8

ra = 0x132FC fp = 0x3FFC20

ra = 0x1339C fp = 0x3FFC40

ra = 0x16358 fp = 0x3FFC60

ra = 0x16C50 fp = 0x3FFD10

-----Exception Stack Frame-----

program counter (ssr0) = 0x124AC

status register (ssr1) = 0x1002

link register (lr) = 0x1249C

general Registers:

r0 = 0x8000, r1 = 0x5555AAAA

r2 = 0x5555AAAA, r3 = 0x8000

r4 = 0x1002, r5 = 0x9002

r6 = 0x3FFD88, r7 = 0x0

r8 = 0x6, r9 = 0x8000

r10 = 0x106828, r11 = 0x3FFBF8

r12 = 0x0

------ End of Trunk-6 Crash Dump ------

Trunk-6 restarted 1 times since last system reload

*Apr 30 16:03:16.102: %DSX1-3-FIRMWARE_RESTART: T1/E1 Firmware in slot 6 restarted

System received a divide by zero exception

16:03:45 VietNam Mon Apr 30 2001: Breakpoint exception, CPU signal 8, PC = 0x60211394

--------------------------------------------------------------------

Possible software fault. Upon reccurence, please collect

crashinfo, "show tech" and contact Cisco Technical Support.

--------------------------------------------------------------------

-Traceback= 0x60211394 0x61821690 0x61429B0C 0x6184A200 0x620066B4 0x6200710C 0x618324D4 0x61833D8C

$0 : 00000000, AT : 63180000, v0 : 00000000, v1 : 00000000

a0 : 00000000, a1 : 00000000, a2 : 00000000, a3 : 00000000

t0 : 6343D2F0, t1 : 3400FF01, t2 : 3400E100, t3 : FFFF00FF

t4 : 6069E050, t5 : 00000049, t6 : 1205D440, t7 : 00000000

s0 : 00000007, s1 : 64BB61F0, s2 : 64D4D150, s3 : 64BB6200

s4 : 64BB61F0, s5 : 64DE2FDC, s6 : 64D4D170, s7 : 633EDF70

t8 : 68418F78, t9 : 00000000, k0 : 64DDA234, k1 : 6066D830

gp : 63182370, sp : 66D7B450, s8 : 00000000, ra : 6021116C

EPC : 60211394, ErrorEPC : BFC00858, SREG : 3400FF03

MDLO : FFFFFFFF, MDHI : 00000000, BadVaddr : 00000021

DATA_START : 0x620824F0

Cause 80000024 (Code 0x9): Breakpoint exception

Bus Watcher Counters

cor_l2cache_data_ecc_count = 0

bad_l2cache_data_ecc_count = 0

cor_l2cache_tag_ecc_count = 0

bad_l2cache_tag_ecc_count = 0

cor_memory_data_ecc_count = 0

bad_memory_data_ecc_count = 0

bus_errors = 0

BCM Status Registers

A_SCD_BUS_ERR_STATUS = 0000000080000000

A_BUS_ERR_DATA_0 = 9961C9BA5C4A281E

A_BUS_ERR_DATA_1 = B980C3A680DB83C8

A_BUS_ERR_DATA_2 = 0A0CAECB93009F8B

A_BUS_ERR_DATA_3 = C3F1482F4B27E68B

A_SCD_SYSTEM_REVISION = 00000001112423FF

A_IO_INTERRUPT_STATUS = 0000000000000000

A_IO_INTERRUPT_ADDR0 = 0000000000000000

A_IO_INTERRUPT_ADDR1 = 0000000000000000

System Controller Network Interrupts:

Interrupt Register is at 0xB0020040 (0x00000C8000180000)

BCM interrupt mask 0xFF7C03BEFFE0FCC2

Registered Interrupts:

Level Mask Count Data Interrupt Handler

0 0x0000000100000000 0 0x00000000 0x60345870 (GT96124 Interrupt handler)

0 0x0000000000100000 252771

....

then , the Router reloaded continuously.

that time, I unpluged the E1 cables. The router stopped reloading.

any ideas for me?

Thanks,

Thuc

1 REPLY
Hall of Fame Super Gold

Re: Cisco AS5400 GW reloads unexpectly

Try upgrading ios. Else, the router itself is tellng you what to do:

Possible software fault. Upon reccurence, please collect

crashinfo, "show tech" and contact Cisco Technical Support.

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