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Cisco Switches, Nortel Voice

We are in the process of deploying Nortel BCM's and IP enabled Option 11's (?). The TLAN traffic seems to be marked ok. The ELAN traffic is not being marked at all. Can I classify traffic at the interface? Or will I have to create ACL's to classify the traffic? Also I was only configuring an "output" service -policy. Should I be creating an "input" service-policy as well? I can upload my QoS policy if it will help. I will also need to shape traffic across T1's and Qwest Metro Ethernet. I could use some help on figuring out the correct "shape average" command. All assistance is greatly appreciated. New to QoS.

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