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Cisco Unity "Invalid Entry

Running Unity 10.5.1   User with regular extension and mailbox associated with his extension. When he tries to access his un initialized mailbox, he gets a recording that says "invalid entry" after he enters his ID or PIN. We have deleted and rebuilt both mailbox and extension and we keep getting the same error.  This is the only user with this problem.  Any ideas out in Ciscoland?

Dave

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