When I'm running the softphone i note that directories doesn't appear and my PC address doesn't appear in : network audio settings --> Automatic Selection
i just find :
Automatic selection --> empty
URL address --> /../getIP.asp
select address --> my PC address
and when i click ok in the same window , the following error message appears:
" Unable to get IP Address from Automatic Selection URL. Please verify Network Audio Settings. Make sure your internet connection (including VPN) is successfully setup before lancing Cisco IP Softphone " and by consequence i havn't the tone (audio)in my softphone
FYI: i havn't VPN connection
be informed that i have download my softphone from my callmanager (where files installation are copied )
How and Where exactely in Callmanager can i fix this issue
From the first look at the issue, i would check if auto registration is enabled on the callmanager. If its not and you have giving statically ipaddresses then check if you are not exceeding the address pool.
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