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CUCME 8.6 Call not forwarding Voicemail

Hi frieds,

     In our office we are using  CUCME 8.6 on Cisco 2951 and unity express 8.5 in ISM module. As per our configuration  whenever user is busy or not answering , the call will forward to voicemail. Totally we have 24 PSTN line. So we have an additional gateway 2901. The Issue I’m facing is that, when a PSTN incoming call coming through the second gateway(2901), if the extension is busy or not answering the call is disconnecting instead of forwarding to voicemail.

My 2951 configurations

voice service voip

ip address trusted list

ipv4 172.16.19.80

ipv4 172.16.19.81

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none

sip

bind control source-interface GigabitEthernet0/1

bind media source-interface GigabitEthernet0/1

registrar server.

Dial peer we are using for voice mail:


dial-peer voice 99 voip

destination-pattern 1099

session protocol sipv2

session target ipv4:172.16.19.81

dtmf-relay sip-notify

codec g711ulaw

no vad.

2901 Configurations

voice service voip

ip address trusted list

  ipv4 172.16.19.80

  ipv4 172.16.19.81

  ipv4 172.16.19.82

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none

!

!

!

dial-peer voice 99 voip

destination-pattern 1099

session protocol sipv2

session target ipv4:172.16.19.81

dtmf-relay sip-notify

codec g711ulaw

no vad

============================

Debug CCSIP Calls

Dec 15 15:23:23.448: //37497/8FD56BBAA9EA/SIP/Call/sipSPICallInfo:

The Call Setup Information is:

Call Control Block (CCB) : 0xAF40FD8

State of The Call        : STATE_DEAD

TCP Sockets Used         : YES

Calling Number           : 5000

Called Number            : 1099

Source IP Address (Sig  ): 172.16.19.80

Destn SIP Req Addr:Port  :

Destn SIP Resp Addr:Port :

Destination Name         :

Dec 15 15:23:23.448: //37497/8FD56BBAA9EA/SIP/Call/sipSPIMediaCallInfo:

Number of Media Streams: 1

Media Stream             : 1

Negotiated Codec         : No Codec

Negotiated Codec Bytes   : 0

Nego. Codec payload      : 255 (tx), 255 (rx)

Negotiated Dtmf-relay    : 0

Dtmf-relay Payload       : 0 (tx), 0 (rx)

Source IP Address (Media): 172.16.19.80

Source IP Port    (Media): 25364

Destn  IP Address (Media):  -

Destn  IP Port    (Media): 0

Orig Destn IP Address:Port (Media): [ - ]:0

Dec 15 15:23:23.448: //37497/8FD56BBAA9EA/SIP/Call/sipSPICallInfo:

Disconnect Cause (CC)    : 47

Disconnect Cause (SIP)   : 200

For your reference I here attach a network diagram

What the command which I missed?

1 REPLY
New Member

Re: CUCME 8.6 Call not forwarding Voicemail

Check License status on your CUE, I had same issue.. Finally figured out its about license.. sh license status

Sent from Cisco Technical Support iPhone App

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