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Emergency Reponse Error on IP communicator CCM v7

I am seeing many of my Ip communicator users receive Emergency response errors when they first launch the application. this has never happened before we upgraded to ccm 6 then 7 a few months back. How do I troubleshoot this problem?

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Re: Emergency Reponse Error on IP communicator CCM v7

Its seems like the defect CSCsj92985. For the further description follow the bug id.

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