Fast busy for one Directory number

[jtreadwell]

I have one DN (7405) I can assign it to any device without error, but when I dial it assigned or not I get a fast busy. I have deleted it from the unused DN group, removed the phone, placed it on others with the same result. What am I missing?

[Zin.Karzazi]

- Use DNA to analyze how the call flow is running (https://ip/dna)

- turn on CCM traces (assuming u re using Callmanager)

- do CFwdA from that DN to any other DNs, call 7405 and check it will forward to the other DNs.

[jtreadwell]

Well, since my post another process required me to reboot the call managers. Whatever was going on that has cleared out and the DN is working now. I don't see that as a solution, but I guess I'll just have to wait and see if it happens again. Thanks for the advice anyway. Oh the URL you provided does not appear to work. What is it?

[Anonymous]

What version of CCM Are you running? (exact version)

[jtreadwell]

4.1(3) sr5b

[Anonymous]

You are likely hitting a known issue that will likely be fixed in the next SR. It occurs when phones are deleted that have CF/CFA setting on.

A restart of the CCM Service is required to clear the entry from memory.

You can also try removing your CallForward settings before deleting the phone.

[jtreadwell]

Not sure about the setting before. I know the DN was on two phones in two different partitions. (oops) I changed them to the same partition making a shared line and the problem continued. I removed both of them and got the same result. I think I will try to reproduce this condition and see what happens. Thanks.

[Anonymous]

Interesting. I have not attempted to reproduce this, so I can't confirm exactly what circumstances might cause it. But look for it to be fixed in the next SR.