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How to play an announcement before ringing the phone CUCM/Unity

Hi,

 

we have a departement which have their calls recorded using a 3rd party application.

 

i would like to insert a greeting saying calls being recorded then ring the phone.

so you ring the DN - 8127766 then it goes to unity saying calls recorded then ring the phone with DN 8127766

 

unity 8.5

cucm 7.1.5

 

thanks

Everyone's tags (1)
8 REPLIES
New Member

Hi,This can be achieved using

Hi,

This can be achieved using a call handler where in you can record a greeting to the call handler opening greeting and then you can set the after greeting action to ring 8127766 phone.

 

Call Flow:

Create a CTI route point which will accept the calls on CUCM -->Call Forward all-->Call Handler(Same extension as that odf the CTI Route point)-->Edit-->Greetings-->Record your Custom greeting-->Set after greeting to ring the phone.

 

I hope this will help.

hithanks for this what dn do

hi

thanks for this

 

what dn do i put on the phone?

i cant put a cti dn on the phone

 

thanks

New Member

Hi Louis,

Hi Louis,

I understand this thread is almost a year back, I have a similar requirement fora customer and have been trying to find a way to achieve this.

Were you able to get this working? If so did you use the hunt pilot way to get this working or used the System call handler.

Appreciate any help or guidance over this?

Thanks

Alok

hi,

hi,

what version of cucm do you have?

I did it using cucm 10.5.2 via a hunt pilot BUT the costumed audio file couldn't be played and TAC had to fix it

New Member

Hello,

Hello,

did you try this ?

I have just configured with custom greeting but still hear the default greating.

hi

hi

you need to change from default to custom greeting ...

but no I didn't try that, we are on cucm 10.5 and we would use hunt group call queuing which can play a greeting

New Member

Hello,please let me know if

Hello,

please let me know if 8127766  is just an extension or an external line.

if it is an external one, is it FXO, E1 or SIP? also who do you want to hear that voice msg? all callers ( internal and external).

Regards,

Mohamed Helmy

 

Regards, Mohamed Helmy

hi 8127766 is an external and

hi

 

8127766 is an external and ext. it s e1 isdn30 circuit. want all callers to hear it

 

thanks

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