Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Installing CTIOS client 7.2 on Vista

I do not know if this is the correct place to post this question...If not I apologize and please direct me to the correct discussion board.

I'm aware of updates and compatible versions however my company does not  want to upgrade. I had to reformat my Windows Vista machine and  attempted to reinstall the Cisco Systems CTI Toolkit - Agent Desktop 7.2  Software without success. There was a group of contracted Cisco team  members that assisted with the installation and they are now gone. They  left no documentation on how to install the 7.2 Cisco Systems CTI  Toolkit - Agent Desktop on Vista. So, I have two installers the first  has: CTIOS Client and second has: Install 2nd-ICM 7.2.6. The first  installer installs without issue however the second errors out with  message: jre.exe has stopped responding. My machine has the latest  version of java installed. Any suggestions would be much appreciated.


~ Pamela