Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

IP Communicator - Corporate Directory Issue

I have one IP Communicator that a user utilizes over VPN that has recently had trouble pulling up the Corporate Directory. Instead, the user get's HTML code in the window. Any ideas why this would happen or how to fix it?

2 REPLIES
Silver

Re: IP Communicator - Corporate Directory Issue

Please check the following document and check check if ports 16284- 32568 for RTP are opened on the VPN server.

http://www.cisco.com/en/US/products/sw/voicesw/ps5475/products_administration_guide_chapter09186a008020ad96.html#wp1067624

New Member

Re: IP Communicator - Corporate Directory Issue

mparella,

for the corporate directory function the phone's 'browser' expects a content-type 'text/xml' from the respective web server.

If it does not receive the data respectively it will display the data returned from the server in plain text.

Please specify what exactly appears in the users ip communicator display; is it an HTML error message or is it the directory xml code as plain text?

Regards,

Andreas

132
Views
0
Helpful
2
Replies
CreatePlease login to create content