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IP Communicator will not use HP Soundcard for ring

I just migrated to a new HP DC7700 PC and installed my IP Communicator Software 2.0.2.0. Everthing works with one exception: I cannot choose the HP Realtek audio source for the ringer. The soundcard works fine and I can choose the realtek HD sound device inside the IP Communicator config screen but the audio tuning wizard will not see it as a choice for the ringer.

1 REPLY
Hall of Fame Super Red

Re: IP Communicator will not use HP Soundcard for ring

Hi Todd,

I think you are probably hitting this Bug;

CSCsb02511 Bug Details

Headline Add support for High Definition Audio devices

Product communicator

Feature Audio

Status Assigned

Symptom:

Cannot configure high Definition audio devices in Audio Tuning Wizard.

Conditions:

PC with High Definition sound card.

Workaround:

Manually tune audio devices from Volume Control in Windows OS.

This was nicely outlined by Ginger in the following thread;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dddbca2/0#selected_message

Hope this helps!

Rob

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