Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 

IP Phone gets restarted Automatically

Hi,

We have 1 Cisco Call Manager & 20 Cisco IP phones registered to CCM, yesterday i have downloaded the Cisco IP Communicator(Softphone) & installed in my PC, & given the tftp ip address(which is the CCM IP address), but my PC's MAC address is not yet registered with the CCM, now what happens is when ever i run IP communicator on my PC(even though it is not registered) rest of the Cisco IP phones are getting restarted. this restart happens until i close my IP communicator on my PC, what could be the problem?

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: IP Phone gets restarted Automatically

Hi, you need to register your PC MAC address on the CCM & you need to adjust network adapter..

If you have multiple adapters and are prompted to choose one..immediately after installing Cisco IP Communicator, yoursystem administrator will tell you which adapter to choose.

at the end you need to cheeck that the service is active on the CCM server and not down..

Ghada M.

CCVP certified

Ghada.younis@halliburton.com

2 REPLIES
New Member

Re: IP Phone gets restarted Automatically

Hi, you need to register your PC MAC address on the CCM & you need to adjust network adapter..

If you have multiple adapters and are prompted to choose one..immediately after installing Cisco IP Communicator, yoursystem administrator will tell you which adapter to choose.

at the end you need to cheeck that the service is active on the CCM server and not down..

Ghada M.

CCVP certified

Ghada.younis@halliburton.com

Re: IP Phone gets restarted Automatically

thanks Ghada, this is what i was thinking, since i don't know much as these stuff, i thought i will post in the forum & get a confirmation from the experianced personz on the VoIP stuffz :-)

203
Views
0
Helpful
2
Replies
CreatePlease to create content