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New Member

Issue with Unity's "Transfer to alternate contact number" is not able to connect calls?

I'm not have any luck  configuring the

Unity 7.1 call action "transfer to

alternate contact number" being able to complete the call transfer.

Any suggestions?

3 REPLIES
Hall of Fame Super Red

Re: Issue with Unity's "Transfer to alternate contact number" is

Hi Robert,

I would check the Calling Search Space assigned on the Unity

ports to ensure they have access to call the Alternate number

in question.

Cheers!

Rob

Cisco Employee

Re: Issue with Unity's "Transfer to alternate contact number" is

Also note that if Unity is doing a blind transfer, then I think CM is going to use the CSS of the original calling party.

New Member

Re: Issue with Unity's "Transfer to alternate contact number" is

Thank you both, I made those changes and check them with dna and all the transfers are handled correctly now.

Thank you again.

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