Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

New Member

IVR-Number down

Dear all

    I need anyone to help me to know what is reason for our IVR-number( 3333 ) was down around 20 minute . I did troublshooting for every thing have relatived with issue like  IPCCx server ( 7.0 ) and the CUCM 7.1 and the VGWs  i found this note as following :

1-the IPCCx server is  up since 61 days .

2-CUCM 7.1 was up at the time of issue .

3-Cisco CTI-Manager service  is up since 60 days .

4-all the ip phone belong to the agents was down and lose conncetion with IPCCx server .

5-VGW was up at the time of the IVR number was down  .

I used RTMTs and i collected the file information for Cisco CTImanager . i found this note at the time of issue ( 20 minute )  . i hope to be helpfull for this issue as following  :

1- 007718035| 2012/02/04 21:07:46.099| 001| AppError|||  CTIHandler(1,200,16,2)|| | CTI Missed a Heartbeat .

2 - 007718036| 2012/02/04 21:09:17.885| 001| AppError|||CTIDeviceLineMgr(1,200,18,1)|||Request failed sending the  completed event to AppLineHandle:1|1854 .

3 - 007718037| 2012/02/04  21:09:55.646| 001| AppError ||| CTIHandler(1,200,16,3)||| CTI Missed a Heartbeat

4 - 007718038|  2012/02/04 21:10:11.158| 001| AppError   |||  CTIDeviceLineMgr(1,200,18,1)||| Request failed sending the  completed event to AppLineHandle:1|1852

5 - 007718044| 2012/02/04 21:11:46.409| 001| AppError | | | CTIDeviceLineMgr(1,200,18,1) | || Could not find device Oper_CC in mDeviceNameToLocalDeviceHandle or local device handle 0|0 not in mDevices.

6 - 007718045| 2012/02/04 21:11:46.409| 001| AppError  | | | CTIDeviceLineMgr(1,200,18,1)||| Could not find device IVR in mDeviceNameToLocalDeviceHandle or local device handle 0|0 not in mDevices

I was wondering if someone has got any piece of advice or came across something similar. Any advice will be kindly aprecciated. Thanks in advance.

Warm Regard

Mohamed Abdullah

675
Views
0
Helpful
0
Replies
CreatePlease to create content