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New Member

Master agent is busy

I tried setting up a backup for my CCM 8.5.  But now when I try to go  back into the Disaster Recovery System and click on the back up I set just keeps showing:

"Status: Unable to process request,  master agent is busy"

How can I clear this and try to set this up  again?

Super Bronze

Re: Master agent is busy


CCM 8.5? You are on the leading edge of technology...

Go into 'Control Center - Network Services'. Listed there are the DRF Master and DRF Local services that make up this service. Restart the DRF Master, and leave it a few minutes to settle then try again.

Network Services is in the Serviceability pages (https://ccm-ip/ccmservice)



Please rate helpful posts..

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Master agent is busy


     Thank you for replying, But ithat solution is not working. Have been restarting the DRF local and Master Sevices since morning. Any other way of resolving it ?



New Member

Master agent is busy

i have the same issue...

My client tells me that progress will backup the database, and then try to enter theBARS and the message appeared

another idea to resolve this?

New Member

Master agent is busy

Go to CUC Serviceabilty > Tools > Cluster Management > Port Manager, for Publisher click on Stop Taking Calls.

This should now allow you to restore a backup.

New Member

HI Samayann,i had this same

HI Samayann,

i had this same issue,resolved by

Restart the service from the Command Line Interface on both publisher and subscriber, use these commands

  • admin:utils service restart Cisco DRF Master

  • admin:utils service restart Cisco DRF Local




New Member

From PUB Control Center -

From PUB Control Center - Network Services'. instead of restarting do STOP  DRF Master only . waite for 10 min than start DRF Master service again .