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Community Member

no access to my CCM administration page

Hi

i find in my CCM (version 3.3) event viewer log file and especially in application log a lot of messages like the following message :

Errors: kctiProviderOpenFailure : CTI application failed to open provider --> so no lines appear in my softphone

how i must solve this issue ??

be informed that when i logon in CCM administration page , it's display me the following message:

" you could not be autenticated successfully.."

please could you help

Regards

Zahida

1 REPLY
Community Member

Re: no access to my CCM administration page

Hi Zahida,

If you are logging as ccmadministrator instead of administrator then you have MLA turned on. You can read more about it in the below link.

http://www.cisco.com/en/US/products/sw/iosswrel/ps1834/products_feature_guide09186a00800801f3.html#36619

Regards

Venky

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