Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Transfer to Alternate Number

Unity connection 8.6.

Is there a way to send the called number information when a call is transferred off net from unity?  Here is the scenario:

Outside caller calls XXX-XXX-1234 phone rings no one picks up

Unity plays user's greeting with option 1 to transfer to alternate number

Caller presses 1 to dial users alternate number (mobile phone)

Unity attempts the transfer and passes the External Number Mask from the VoiceMail port.

The alternate number mobile phone's caller ID receives the External Number Mask from the VM port.

What I would like it to do is send the number that was called.  So the mobile phone get the caller number as XXX-XXX-1234 instead of the External Number Mask of the VM port.  Is this possible?

878
Views
0
Helpful
0
Replies
CreatePlease login to create content